Publications (68) Ángel Rafael Martínez Lorente publications

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2024

  1. The influence of quality management standards on customer satisfaction in hotels: an exploratory study

    Journal of Tourism Analysis = Revista de Análisis Turístico, Vol. 31, Núm. 1, pp. 34-68

2022

  1. Does EFQM enhance learning and innovation?

    Total Quality Management and Business Excellence, Vol. 33, Núm. 7-8, pp. 727-751

2021

  1. ISO 9001: a vaccine for time of crisis

    Measuring Business Excellence, Vol. 25, Núm. 3, pp. 287-299

  2. The link between people and performance under the EFQM excellence model umbrella

    Total Quality Management and Business Excellence, Vol. 32, Núm. 3-4, pp. 410-430

  3. What determinants influence the diffusion of ISO 9001 by countries?

    TQM Journal, Vol. 33, Núm. 1, pp. 223-246

2020

  1. E-procurement in small and medium sized enterprises; facilitators, obstacles and effect on performance

    Benchmarking, Vol. 27, Núm. 2, pp. 839-866

  2. The influence of culture on quality management practices and their effects on perceived service quality by secondary school students

    Quality Assurance in Education, Vol. 28, Núm. 1, pp. 49-65

2019

  1. Do SHRM and HPWS shape employees’ affective commitment and empowerment?

    Evidence-based HRM, Vol. 7, Núm. 3, pp. 300-324

2018

  1. Exploring the mediating effects between transformational leadership and organizational performance

    Employee Relations, Vol. 40, Núm. 2, pp. 412-432

  2. Gestión de la calidad

    Dirección de la producción y operaciones: decisiones estratégicas (Pirámide), pp. 341-370

2017

  1. EFQM Excellence Model and TQM: an empirical comparison

    Total Quality Management and Business Excellence, Vol. 28, Núm. 1-2, pp. 88-103

  2. HPWS and the mediating effects between human capital and organizational performance

    Human Capital: Perspectives, Challenges and Future Directions (Nova Science Publishers, Inc.), pp. 219-255

2016

  1. Building human capital in the european foundation for quality management model of excellence

    International Journal of Human Resources Development and Management, Vol. 16, Núm. 3-4, pp. 219-237

  2. Do total quality management and the European Foundation for Quality Management model encourage a quality-oriented human resource management system?

    International Journal of Productivity and Quality Management, Vol. 17, Núm. 3, pp. 308-327

  3. Influencia de la Competitividad en el Nivel de Implantación de la Norma ISO 9001

    XXX Congreso Anual AEDEM

  4. Weighting the dimensions in models of excellence – a critical review from a business perspective

    Measuring Business Excellence, Vol. 20, Núm. 3, pp. 79-90

2015

  1. An in-depth review of the internal relationships of the EFQM model

    TQM Journal, Vol. 27, Núm. 5, pp. 486-502

  2. The Importance of Intellectual Capital in the EFQM Model of Excellence

    PROCEEDINGS OF THE 7TH EUROPEAN CONFERENCE ON INTELLECTUAL CAPITAL (ECIC 2015)

  3. Total quality management performance in multinational companies A learning perspective

    TQM Journal, Vol. 27, Núm. 3, pp. 328-340

2014

  1. Does EFQM enhance learning & innovation?

    XIV annual conference of the european academy of management: Valencia, del 4 al 7 de junio de 2014