Modelling performance management measures through statistics and system dynamics-based simulation

  1. Hanzel Grillo
  2. Francisco Campuzano-Bolarin
  3. Josefa Mula
Dirección y organización: Revista de dirección, organización y administración de empresas

ISSN: 1132-175X

Year of publication: 2018

Issue: 65

Pages: 20-35

Type: Article

DOI: 10.37610/DYO.V0I65.526 DIALNET GOOGLE SCHOLAR lock_openOpen access editor

More publications in: Dirección y organización: Revista de dirección, organización y administración de empresas


The objective of this paper is to establish a methodology that combines performance measurement, a statistical record of measures to identify any relations among them, and system dynamics-based simulation modeling with the aim of supporting operations decision systems. This methodology intends to provide the comprehensive analysis of performance in such a way that it also analyzes the sensitivity and optimization of certain metrics according to requirements in each case. In the literature, this appears as a poorly developed research area. Some relevant studies have been identified which have attempted this combination, but have not completely established it.

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