TIC y la gestión del conocimiento como elementos determinantes del crecimiento de la PyME

Abstract

The technologies of information and communication (ICT) are a determining factor for competitiveness in the small and medium enterprises (SMEs) and have become indispensable in the daily activities of organizations, mainly in the knowledge management strategies (KM). Literature, in recent times, also relates to these business indicators as generators of economic and organizational growth not only for large companies, but also for SMEs. In this work, the sample consists of 903 companies from the region of Murcia, Spain. The main objective is to analyze the influence that ICT has on the KM and at the same time the effects of ICT and the KM on business growth. The findings indicate that the use of ICT has a positive and significant influence in the processes of KM. The use of ICT and the KM shows a positive influence in the growth of sales, but in the growth of employees there is no significant relationship.