Influencia de la corrupción en la implantación de la ISO 9001

  1. Olga Rodríguez Arnaldo
  2. Angel Rafael Martínez Lorente
Revue:
Universia Business Review

ISSN: 1698-5117

Année de publication: 2014

Número: 42

Pages: 52-67

Type: Article

DIALNET GOOGLE SCHOLAR lock_openDialnet editor

D'autres publications dans: Universia Business Review

Résumé

Over the last two decades, the number of ISO 9001 certified companies has been growing constantly and by the end of 2011 reached more than 1,100,000 [1] worldwide. However, the distribution of certificates between countries does not match the weight that each one has on the global economy. This paper begins with a brief review of the literature. This analysis of literature shows that many companies get the certificate only as a way of improving their image. Therefore, the temptation of getting the certificate at minimum cost, without any real change in the quality management system of the company, may exist. In this sense, it could happen that getting an ISO 9001 certificate could be achieved by tricking or bribing auditors. That is why in this study the relationship between the degree of corruption in a country and the degree of implementation of ISO 9001 in each country has been analyzed. The results indicate that the level of corruption has a low but statistically significant influence on the national diffusion of ISO 9001, relationship that becomes stronger for developed countries. This suggests that confidence in the standard as a way of having more confidence in the quality of products and services could be damaged if our results are confirmed by future studies.

Références bibliographiques

  • Alic, M. and Rusjan, B. (2010) "Contribution of the ISO 9001 internal audit to business performance", International Journal of Quality & Reliability Management, Vol. 27, N 8, pp. 916-937
  • Anderson, S.; Daly, J. and Hohnson, M. (1999). "Why Firms Seek ISO 9001 Certification: Regulatory Compliance or Competitive Advantage?", Production and Operations Management, Vol. 8, n. 1, pp. 28-43.
  • Arana, G.; Heras, I.; Ochoa, C. and Andonegi, J.M. (2004). "Incidencia de la gestión de la calidad en los resultados de las empresas: un estudio para el caso de las empresas vascas", Revista de Dirección y Administración de Empresas, No 11, March 2004, pp. 131-159.
  • Bardhan, P. (1997): "Corruption and Development: A review of Issues", Journal of Economic Literature, vol. 35, n. 3, pp. 1320-1346.
  • Casadesus, M., Jimenez, G. and Marti, R. (1999) "Tipologías de empresas certificadas según la normativa ISO 9001. Análisis de los resultados de un estudio empírico". Actas del IX Congreso Nacional ACEDE.
  • Chu, P-Y, Chang, C-C, Chen, C-Y and Wang, T-Y (2010). "Countering negative country-of- origin effects. The role of evaluation mode", European Journal of Marketing, Vol. 44, n. 7/8, pp. 1055-1076.
  • CIA World Fact Book (2012) www.cia.gov/library/publications/the-world-factbook
  • De Maria, W. (2008) "Measurements and markets: deconstructing the corruption perception index" International Journal of Public Sector Management, vol. 21, n. 7, pp. 777-797
  • Duanmu, J. (2011) "The effect of corruption distance and market orientation on the owner- ship choice of MNEs: Evidence from China", Journal of International Management, vol. 17, pp. 162-174.
  • Franceschini, F., Galetto, M., Maisano, D. and Mastrogiacomo, L. (2010), "Clustering of European countries based on ISO 9001 certification diffusion", International Journal of Quality & Reliability Management, vol. 27 n 5, 2010 pp. 558-575
  • Franceschini, F., Galetto, M., Maisano, D. and Mastrogiacomo, L. (2011), "A proposal of a new paradigm for national quality certification systems", International Journal of Quality & Reliability Management, vol. 28 n 4, 2010 pp. 364-382.
  • FRC- Foro de Reputación Corporativa (2005) "La reputación corporativa: un activo que se puede medir y gestionar. El modelo de FRC", www.reputacioncorporativa.org, Madrid, November 2005.
  • Gotzamani, K. D., Tsiotras, G. D., Nicolaou, M., Nicolaides, A. and Hadjiadamou, V. (2007) "The contribution to excellence of ISO 9001: the case of certified organisations in Cyprus", The TQM Magazine, Vol. 19, N 5, pp. 388-402.
  • Guler, I., Guillen, M. and MacPherson, J. (2002) "Global competition, institutions, and the diffusion of organizational practices: The International spread of ISO 9001 quality certificates", Administrative Science Quarterly, Vol. 47 n 2, pp. 207-232
  • Hashem, G. and Tann, J. (2007) "The adoption of ISO 9000 standards within the Egyptian context: a diffusion of innovation approach", Total Quality Management & Business Excellence, Vol. 18, N 6, pp. 631-652.
  • Hughes, T., Williams, T. and Ryall, P. (2000): "It is not what you achieve, it is the way you achieve it", Total Quality Management, vol.11, n. 3, pp. 329-340.
  • ISO (2010). "The ISO Survey - 2009" www.iso.org
  • ISO (2012). "The ISO Survey - 2011" www.iso.org
  • Kim, D., Kumar, V. and Kumar, U. (2011) "A performance realization framework for implementing ISO 9000", International Journal of Quality & Reliability Management, Vol. 28, N 4, pp. 383-404.
  • Kleinbaum, D.G., Kupper, L.L. and Muller, K.E. (1988). Applied Regression Analysis and Other Multivariables Methods. PWS-KENT Publishing Company.
  • Lambert-Mogiliansky, A., Majumdar, M. and Radner, R. (2007). "Strategic analysis of petty corruption: Entrepreneurs and bureaucrats", Journal of Development Economies, 83, 351-367.
  • Lambsdorff, J. G. (1999). "Corruption in Empirical Research - A Review". Transparency International Working Paper, November, 1999.
  • Magd, H. A. (2008) "ISO 9001: 2000 in the Egyptian manufacturing sector: perceptions and perspectives", International Journal of Quality & Reliability Management, Vol. 25, N 2, pp. 173-200.
  • Martínez, M. (2003) "Influencia de las Normas ISO 9000 sobre los resultados empresariales" Tesis Doctoral. Universidad Politécnica de Cartagena, España.
  • Martínez-Costa, M., Martínez-Lorente, A.R. (2003): "Effects of the ISO 9000 certification on the firḿs performance: a vision from the market", Total Quality Management & Business Excellence, vol. 14, n. 10, pp. 1179-1191.
  • Martinez-Costa, M., Martinez-Lorente, A. R., Choi, T. Y. (2008): Simultaneous Consideration of TQM and ISO 9001 on Performance and Motivation: An Empirical Study of Spanish Companies, International Journal of Production Economics, vol. 113, pp. 23-39.
  • Mauro, P. (1998): "Corruption, Causes, Consequences, and Agenda for Further Research", Finance and Development, vol. 35, n. 1, pp. 11-14.
  • Nakao, Y. and Bangert, C. (1999): "Getting the most out of an ISO 9001-based quality system", Paint & Coatings industry, October, pp. 184-190.
  • Nwabuzor, A. (2005): "Corruption and Development: New Initiatives in Economic Openness and Strengthened Rule of Law", Journal of Business Ethics, vol. 59, n. 1-2, pp. 121-138.
  • Sampaio, P., Saraiva, P. and Guimaraes, A. (2009) "ISO 9001 certification research: questions, answers and approaches". International Journal of Quality & Reliability Management, Vol. 26, N 1, pp. 38-58
  • Sampaio, P., Saraiva, P. and Guimaraes, A. (2009a) "An analysis of ISO 9001 data in the World and the European Union". Total Quality Management, Vol. 20, N 12, December 2009, pp. 1303-1320
  • Sanyal, R. (2005): "Determinants of Bribery in International Business: The Cultural and Economic Factors", Journal of Business Ethics, vol. 59, n. 1-2, pp. 139-145.
  • Sanyal, R. and Samanta, S. (2002): "Corruption across countries: The Cultural and Economic Factors", Business and Professional Ethics Journal, vol. 21, n. 1, pp. 21-46.
  • Saraiva, P. and Duarte, B. (2003) "ISO 9001: some statistical results for a worldwide phenomenon", TQM & Business Excellence, Vol. 14, n 10, pp. 1169-1178.
  • Theobald, R. (2002): "Containing Corruption: Can the State Deliver?", New Political Economy, vol. 7, n.3, pp. 435-499.
  • Transparency Internacional (2010). "Barómetro Global de la corrupción" www.transparency.org
  • Transparency Internacional (2011). www.transparency.org
  • Veale R. and Quester, P. (2009). "Do consumer expectations match experience? Predicting the influence of price and country of origin on perceptions of product quality", International Business Review, Vol. 18, pp. 134-144.
La source de données: Dialnet