Ángel Rafael
Martínez Lorente
Catedrático de Universidad
University of Manchester
Mánchester, Reino UnidoPublicaciones en colaboración con investigadores/as de University of Manchester (3)
1999
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TQM and business innovation
European Journal of Innovation Management, Vol. 2, Núm. 1, pp. 12-19
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Total quality management and information technologies: An exploration of the issues
International Journal of Quality and Reliability Management, Vol. 16, Núm. 4, pp. 392-406
1998
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Total quality management: Origins and evolution of the term
TQM Magazine, Vol. 10, Núm. 5, pp. 378-386