Publicacions en col·laboració amb investigadors/es de Universidad de Murcia (9)

2024

  1. Beyond words: unveiling the implications of blank reviews in online rating systems

    Information Technology and Tourism

  2. Comparing Google reviews and TripAdvisor to help researchers select the more appropriate information source

    Consumer Behavior in Tourism and Hospitality

  3. Is tourist accommodation homogeneous? An analysis of the adults-only category through a three-step approach

    Consumer Behavior in Tourism and Hospitality, Vol. 19, Núm. 2, pp. 284-296

  4. Understanding Booking.com’s rating drop in the context of online hotel reviews

    Tourism and Hospitality Research

  5. Why some call the “worst” what most consider the “best”?: an analysis of tourist complaints at the wonders of the world

    Journal of Hospitality and Tourism Insights, Vol. 7, Núm. 4, pp. 2014-2032

2023

  1. Nightmares in “the happiest place on earth”: dissatisfaction in theme parks during the post-COVID era

    Leisure Studies, Vol. 42, Núm. 4, pp. 524-535

2022

  1. Analysing information about hotels on online review sites under special conditions

    International Case Studies in Tourism Marketing (Taylor and Francis), pp. 41-47

  2. USING ONLINE REVIEWS TO MEASURE CUSTOMER EXPERIENCE ASSESSMENT

    International Case Studies in Tourism Marketing (Taylor and Francis), pp. 31-40

2021

  1. Cuantificación de la situación de las experiencias turísticas en la economía colaborativa

    TuriTec: XIII Congreso Internacional Turismo y Tecnologías de la Información y las Comunicaciones