Publicaciones en colaboración con investigadores/as de Universidad de Murcia (8)

2024

  1. Beyond words: unveiling the implications of blank reviews in online rating systems

    Information Technology and Tourism

  2. Is tourist accommodation homogeneous? An analysis of the adults-only category through a three-step approach

    Consumer Behavior in Tourism and Hospitality, Vol. 19, Núm. 2, pp. 284-296

  3. Understanding Booking.com’s rating drop in the context of online hotel reviews

    Tourism and Hospitality Research

  4. Why some call the “worst” what most consider the “best”?: an analysis of tourist complaints at the wonders of the world

    Journal of Hospitality and Tourism Insights, Vol. 7, Núm. 4, pp. 2014-2032

2023

  1. Nightmares in “the happiest place on earth”: dissatisfaction in theme parks during the post-COVID era

    Leisure Studies, Vol. 42, Núm. 4, pp. 524-535

2022

  1. Analysing information about hotels on online review sites under special conditions

    International Case Studies in Tourism Marketing (Taylor and Francis), pp. 41-47

  2. USING ONLINE REVIEWS TO MEASURE CUSTOMER EXPERIENCE ASSESSMENT

    International Case Studies in Tourism Marketing (Taylor and Francis), pp. 31-40

2021

  1. Cuantificación de la situación de las experiencias turísticas en la economía colaborativa

    TuriTec: XIII Congreso Internacional Turismo y Tecnologías de la Información y las Comunicaciones