Publications in collaboration with researchers from Universidad de Murcia (15)

2024

  1. Beyond words: unveiling the implications of blank reviews in online rating systems

    Information Technology and Tourism

  2. Comparing Google reviews and TripAdvisor to help researchers select the more appropriate information source

    Consumer Behavior in Tourism and Hospitality

  3. Is tourist accommodation homogeneous? An analysis of the adults-only category through a three-step approach

    Consumer Behavior in Tourism and Hospitality, Vol. 19, Núm. 2, pp. 284-296

  4. Understanding Booking.com’s rating drop in the context of online hotel reviews

    Tourism and Hospitality Research

  5. Why some call the “worst” what most consider the “best”?: an analysis of tourist complaints at the wonders of the world

    Journal of Hospitality and Tourism Insights, Vol. 7, Núm. 4, pp. 2014-2032

2023

  1. Nightmares in “the happiest place on earth”: dissatisfaction in theme parks during the post-COVID era

    Leisure Studies, Vol. 42, Núm. 4, pp. 524-535

2022

  1. Analysing information about hotels on online review sites under special conditions

    International Case Studies in Tourism Marketing (Taylor and Francis), pp. 41-47

  2. USING ONLINE REVIEWS TO MEASURE CUSTOMER EXPERIENCE ASSESSMENT

    International Case Studies in Tourism Marketing (Taylor and Francis), pp. 31-40

2021

  1. Cuantificación de la situación de las experiencias turísticas en la economía colaborativa

    TuriTec: XIII Congreso Internacional Turismo y Tecnologías de la Información y las Comunicaciones

2014

  1. Household decisions on financial services: The role of the wife

    The Routledge Companion to Financial Services Marketing (Taylor and Francis), pp. 78-90

2011

  1. Telemática y marketing: El juego en el móvil como herramienta de investigación en mundos reales y virtuales. Ejemplo para una investigación sobre publicidad

    I Congreso Internacional de Innovación Docente. CIID: Cartagena 6, 7 y 8 de julio de 2011

2010

  1. Explaining differences in efficiency: An application to Spanish municipalities

    Applied Economics, Vol. 42, Núm. 4, pp. 515-528

2009

  1. Flow and attitude toward the website on the evaluation of products present by means of virtual reality: A conceptual model

    Advances in Consumer Research

  2. ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited

    Journal of Operations Management, Vol. 27, Núm. 6, pp. 495-511

  3. The evaluation of new utilitarian and symbolic products: The effect of attribute type and product knowledge

    Advances in Consumer Research