ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited

  1. Martínez-Costa, M.
  2. Choi, T.Y.
  3. Martínez, J.A.
  4. Martínez-Lorente, A.R.
Revue:
Journal of Operations Management

ISSN: 0272-6963

Année de publication: 2009

Volumen: 27

Número: 6

Pages: 495-511

Type: Article

DOI: 10.1016/J.JOM.2009.04.002 GOOGLE SCHOLAR