Does ISO 9000 certification affect consumer perceptions of the service provider?

  1. Martínez Caro, L.
  2. Martínez García, J.A.
Aldizkaria:
Managing Service Quality: An International Journal

ISSN: 0960-4529

Argitalpen urtea: 2009

Alea: 19

Zenbakia: 2

Orrialdeak: 140-161

Mota: Artikulua

DOI: 10.1108/09604520910943152 GOOGLE SCHOLAR