Does ISO 9000 certification affect consumer perceptions of the service provider?

  1. Martínez Caro, L.
  2. Martínez García, J.A.
Revue:
Managing Service Quality: An International Journal

ISSN: 0960-4529

Année de publication: 2009

Volumen: 19

Número: 2

Pages: 140-161

Type: Article

DOI: 10.1108/09604520910943152 GOOGLE SCHOLAR
La source de données: Scopus