Rethinking perceived service quality: An alternative to hierarchical and multidimensional models

  1. García, J.A.M.
  2. Caro, L.M.
Revue:
Total Quality Management and Business Excellence

ISSN: 1478-3363,  1478-3371

Année de publication: 2010

Volumen: 21

Número: 1

Pages: 93-118

Type: Article

DOI: 10.1080/14783360903492694 GOOGLE SCHOLAR
La source de données: Scopus