Some insights on conceptualizing and measuring service quality

  1. Martínez, J.A.
  2. Martínez, L.
Journal:
Journal of Retailing and Consumer Services

ISSN: 0969-6989

Year of publication: 2010

Volume: 17

Issue: 1

Pages: 29-42

Type: Article

DOI: 10.1016/J.JRETCONSER.2009.09.002 GOOGLE SCHOLAR
Data source: Scopus