Some insights on conceptualizing and measuring service quality

  1. Martínez, J.A.
  2. Martínez, L.
Revue:
Journal of Retailing and Consumer Services

ISSN: 0969-6989

Année de publication: 2010

Volumen: 17

Número: 1

Pages: 29-42

Type: Article

DOI: 10.1016/J.JRETCONSER.2009.09.002 GOOGLE SCHOLAR
La source de données: Scopus