Some insights on conceptualizing and measuring service quality

  1. Martínez, J.A.
  2. Martínez, L.
Aldizkaria:
Journal of Retailing and Consumer Services

ISSN: 0969-6989

Argitalpen urtea: 2010

Alea: 17

Zenbakia: 1

Orrialdeak: 29-42

Mota: Artikulua

DOI: 10.1016/J.JRETCONSER.2009.09.002 GOOGLE SCHOLAR
Datuen iturria: Scopus