Rethinking perceived service qualityAn alternative to hierarchical and multidimensional models

  1. Martínez, José Antonio
  2. Martínez Caro, Laura
Revue:
Quality control and applied statistics

ISSN: 0033-5207

Année de publication: 2010

Volumen: 55

Número: 3

Pages: 261-263

Type: Article

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